An Open Letter To The Customer I Encountered Today
Dear Mr. Angry Ink and Toner Buyer,
I do not produce, market, or set prices for the ink that goes into your printer. I am sorry you feel that prices are too high. Explaining to me that you feel the prices are a bit steep is an understandable thing to do. Telling me that this is just another chance for corporate america to stick it up your ass isn’t really needed. In addition to your ink purchase you bought a set of pens. For reasons unknown to me the list price was 5 cents off. I appreciate you taking 10 minutes to scold me for this discrepency. Just so you know your rant ended up averaging out to be about half a cent for each mintue you spent defending the honor of an amount of money I could find on the floor of any building in America.
The paper you bought won’t work for what you are trying to print. I told you that but you were not listening. You kept going on and on about how that different paper was a sham. You know, the paper that was made to do exactley what you are trying to do? When you come back and complain about how you got a shoddy product from “Corporate America” realize that I literally told you six times that this paper will not work.
I hope you have a great day. I hope you hate yourself as much as I suspect you do for for losing your mind over the 5 cents and trying to talk like Billy Bad Ass to the local office supply guy. I hope you remember that the most powerful tool you have to combat a company you dislike is to not spend money with them. Since you chose not to go that route I love the idea that you spent $163.75 for a group of things that won’t work because you didn’t just shut up and listen to someone who knows what they are talking about. I also love the fact that the nature of the product you bought and your intended use for it will keep you from having the ability to return it.
You won the battle of 5 cents and lost the war of $163.75.
We appreciate your business.
Sincerely, Zach Cobb
This entry was posted on Monday, December 26th, 2005 at 11:19 pm and is filed under Thoughts. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
Phil December 27th, 2005 at 8:56 pm
When I go in that crappy store and find an inflated price, I politely ask to use their restroom and I smear poop on the walls. It’s my way of sticking it to the man… and also staying in touch with my monkey genes.